Last updated: 30 August 2026
We want you to be genuinely happy with what you have bought. If a piece is not right for your space, this policy explains how to return it. It forms part of our Terms & Conditions.
Our 30-day promise
You have 30 days from the day your order is delivered to request a return. Because our products are artificial, nothing wilts while you decide — take the time to see how a piece looks in your room, in daylight and under lamps.
To be accepted, an item must be:
- in unused, resalable condition, with no marks, scent, pet hair or soil residue;
- returned in its original packaging, including any planter, insert, moss, stake, care card or protective wrapping;
- free of alterations — not trimmed, bent into shape, re-potted, glued, painted or otherwise modified.
Artificial stems and foliage are shaped by hand after unboxing. Gently fluffing a plant to inspect it does not affect your right to return it. Cutting, wiring or permanently reshaping it does.
Items that cannot be returned
- Gift cards and e-gift cards.
- Items marked “Final Sale” or “Clearance” on the product page at the time of purchase.
- Custom, made-to-order or personalised arrangements.
- Items returned more than 30 days after delivery.
- Items returned without a Return Authorisation, or in a condition that fails the criteria above.
None of this affects your rights where an item arrives damaged, faulty or not as described. Those are covered below and are never treated as a change-of-mind return.
How to start a return
Do not send anything back before contacting us. Parcels returned without authorisation cannot be tracked to your order and may be refused.
- Email info@yabadri.com within 30 days of delivery. Include your order number, which items you are returning, and the reason.
- We reply within one business day with a Return Authorisation number and the correct return address for your location.
- Pack the items securely in their original packaging and write the Return Authorisation number clearly on the outside of the parcel.
- Ship the parcel using a tracked service and keep your receipt until the refund reaches you.
Returns must be postmarked within 14 days of the date we issue your Return Authorisation.
Who pays for return shipping
| Reason for return | Return postage | Original shipping refunded |
|---|---|---|
| Damaged, faulty or not as described | We pay | Yes |
| Wrong item sent | We pay | Yes |
| Changed your mind | You pay | No |
| Ordered the wrong size or colour | You pay | No |
Where we pay, we send you a prepaid label or reimburse your tracked postage against a receipt. We do not charge restocking fees on any return.
Return postage is not refundable when you have simply changed your mind, and we cannot refund a parcel we never receive — please use a tracked service.
Refunds
We inspect every return on arrival. Once approved, your refund is issued to the original payment method within 5 business days. Your bank or card issuer then takes a further 3–10 business days to post the funds, depending on the provider.
We email you when the refund is issued. If 15 business days have passed since that email and nothing has arrived, contact your bank first, then email us and we will chase it with our payment processor.
If a return arrives in a condition that does not meet the criteria above, we will contact you before making any decision. You can have the item shipped back to you at your cost, or accept a partial refund reflecting its condition.
Damaged, faulty or incorrect items
Email info@yabadri.com within 7 days of delivery with your order number and photographs showing the problem and the outer packaging. We will arrange a replacement or a full refund, including all shipping charges, whichever you prefer.
Keep the packaging until the claim is resolved, as carriers sometimes ask to inspect it. In most cases we will not ask you to ship a damaged item back.
Exchanges
We do not process direct exchanges, because stock moves quickly and we would rather not hold an item you may decide against. Return the original for a refund and place a new order for the piece you want. That way the replacement ships immediately instead of waiting for your return to arrive.
International returns
The 30-day window applies worldwide. For orders shipped outside the United States, please also note:
- Return postage on change-of-mind returns is paid by you and is often expensive from outside the US. Please factor this in.
- Mark the parcel clearly as “RETURNED GOODS — NO COMMERCIAL VALUE” on the customs declaration, and include your Return Authorisation number. Parcels that arrive with duties payable are refused automatically by our carrier.
- Import duties and taxes you paid on the original order are not refundable by us. You may be able to reclaim them directly from your national customs authority.
Colour and appearance
Screens vary, and so does daylight. Small differences between the photographs on this site and the item you receive — in leaf tone, planter finish or the exact arrangement of stems — are normal for handmade botanical pieces and are not considered faults. Every product page lists exact dimensions so you can check the scale before ordering. If a piece is genuinely not as described, treat it as a faulty item and we will make it right.
Order cancellations
Orders can be cancelled free of charge at any time before dispatch. See our Shipping Policy for details.
Contact us
YABADRI LLC
5830 E 2ND ST, STE 7000 #38317
Casper, WY 82609
United States
Email: info@yabadri.com
Telephone: +1 (307) 340-7431
EIN: 42-4730005
